Refund Policy
1. SaaS Subscriptions
Free Trials: If a free trial is provided, charges begin only after the trial period ends.
Monthly Subscriptions: Refunds are not generally issued for partial months of service. If you cancel, access continues until the end of the billing cycle.
Annual Subscriptions: Refunds may be requested within 14 days of the initial purchase. After this period, refunds will not be issued, but you may cancel renewal.
Billing Errors: If you are charged incorrectly (e.g., duplicate payments), we will issue a full refund of the erroneous charge.
2. Custom Software Services
Upfront Deposits: Deposits paid to initiate a project are non-refundable, as they secure development resources.
Milestone Payments: Once a milestone has been completed and delivered, refunds are not applicable.
Project Cancellations: If a project is canceled mid-way, we will assess work completed and may issue a partial refund for unspent, unused hours.
3. Exceptions
Refunds may also be granted in the following circumstances:
Fraudulent or unauthorized charges proven with documentation.
Inability to deliver Services due to issues on Terracode’s side.
Technical issues preventing SaaS access, where Terracode cannot provide a resolution.
4. Requesting a Refund
To request a refund, contact us at operations@terracodedev.com with transaction details. Refund requests are typically processed within 7–14 business days.
5. Non-Refundable Items
Setup fees, onboarding costs, or third-party service fees are non-refundable.
Services or SaaS products purchased through resellers or partners must follow their refund policies.